PRIVACY POLICY
Multicultural Consulting Services Pty Ltd ACN 164 887 816 (‘MCS’, ‘we’, ‘us’ or our) is committed to protecting your privacy
and being open and transparent with our data collection practices.
MCS’ Privacy Policy explains how we handle your Personal Information and how to contact us or make a complaint about
your privacy.
We may need to update this policy from time to time but if we do, we will post the updated version on this page. The current
version of this policy was last updated in November 2024.
What is Personal Information
The Privacy Act 1988 (Cth), defines Personal Information as information or an opinion about an identified individual, or an
individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Any time we use the term Personal Information in this policy, we are referring to this legal definition of the term.
What Type of Information Do We Collect?
The kinds of Personal Information we collect and hold will depend on the reasons for, or circumstance of, its collection. It
may include amongst other things:
your name and contact details;
other personal information you give us when you request a service from us. This information may include your requirements with respect to specific services; your opinion or preferences with respect to any services, payment details or your preferred payment method;
information contained in any communications between you and us;
information contained in an application form or other documents you give to us;
payment and transactional information about your use of services provided to you;
any information we are required to collect by law;
financial information including information like your payment history, credit history, income details, bank and cheque account details and credit card details;
online activity including information about how you interact with our website, apps, ads, social media profiles and electronic communications including what you click on. It may also include software versions, device identifiers (like IP address), device location, dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked, app installations and app launches. This may be done via the use of cookies, tags and pixels. Sometimes you may provide Personal Information about other individuals to us. In those cases, it’s your responsibility to tell them you’re giving us their Personal Information and about this Privacy Policy.
How Do We Collect Personal Information?
We collect your Personal Information in a number of ways. You provide it to us
You might provide us with your Personal Information in circumstances such as:
When you ask us to provide you with a MCS service.
When you contact us directly such as to make an inquiry or a complaint or to provide feedback, seek a refund or attend an event.
If you are a supplier or service provider, in connection with the supply of services by your business.
When you set up an account with us. We collect it ourselves
We may collect information ourselves such as:
When you use our websites, apps or via social media platforms
Gaining insights through interviews, reviews, reporting and analysis
Through the use of digital technologies like cookies, tags and pixels. These may also come from third party services (e.g. Facebook/Instagram) for the purpose of collecting data to enable website or app security, continuity,
preference recall, performance measurement, personalised advertising and analytics. We collect it from other sources
We might collect your Personal Information from other sources such as:
Publicly available sources, including from Australian Government agencies (such as the Australian Securities and Investments Commission), internet search and social media platforms.
Any person authorised to act on your behalf or provide your Personal Information to us.
Credit reporting bodies and other credit providers.
Anyone sharing information with us for loss prevention and/or law enforcement purposes.
Our websites may contain links to other websites and apps which are owned or operated by other parties. If you access any third party website or app from our website, Personal Information about you may be collected by that third party website or app. We are not responsible for information on, or the privacy practices of such websites or apps.
Do You have to Provide Your Personal Information To Us?
If you choose not to provide us with your Personal Information when requested we may not be able to provide all of our services to you. For example, we will not be able to provide you with pre-employment readiness and employment placement services.
What do we use and disclose Personal Information For?
We collect, store, use and share Personal Information in a number of ways. including to provide and improve our and services personalise our services and operate our business effectively. We set out some examples below.
Transactions, Accounts and Promotions We use your Personal Information to handle transactions you make with us including:
Processing payments for services
Providing advice regarding our services
Delivering our services
Conducting surveys, reviews and other market research activities and analytics Communication
We use your Personal Information to communicate with you including to advise on, promote and advertise our services and to consider and process feedback and complaints that you may make to us. Improvement of our services and customer experience
We may use your Personal Information to maintain and improve our services and processes and to develop new ones
including:
To monitor our services for quality control purposes, including undertaking surveys and analysis, or seeking feedback from you
To assist in determining your service preferences.
To monitor and measure the use of our websites, including web-based referral channels, data entered and user activity such as links clicked.
We may use inferred characteristics produced through data analysis, for improving service offerings Marketing, Advertising and Personalisation Subject to applicable laws and opt out requests we may use Personal Information to identify your preferences and to personalise advertising and content displayed to you as well as other direct marketing, personalised communications and identifying similar types of clients.
How do you opt out or unsubscribe?
You can opt out of direct marketing by using the opt out details provided in our direct marketing communications or in the case of targeted online advertising, by managing your preferences in digital platforms such as Google or Facebook. Analysis and reporting
We may use Personal Information to understand your preferences and interests and to produce other insights including:
To undertake data processing, data analysis and matching, market research or trend analysis to better understand your requirements, behaviour and preferences; and to provide services of greater interest to you or engage in direct marketing.
To personalise your experience, enhance the services you receive, and to tell you about services that may be of
interest to you.
Safety, Security and fraud detection
To help prevent and detect fraud and protect the health, safety and security of our customers, team members and others including:
To verify identity.
To assist us, our service providers, Related Companies, and other third parties who we share information with for loss prevention or law enforcement purposes in investigating and preventing any potential, suspected or actual breaches of law, fraudulent activities and other misconduct.
In the case of images from facial recognition software, for loss prevention or customer and team member safety purposes.
Legal
We use Personal Information to meet our legal and regulatory requirements and engage in other legal processes, including:
To manage and resolve disputes.
To exercise and defend our legal rights.
To comply with, or otherwise act in accordance with, laws which apply to us. Corporate/Other Services
We may also use your Personal Information:
To evaluate, facilitate and manage mergers and sales of businesses.
For any purpose disclosed to you at the time Personal Information is collected.
In the case of personal information relating to our suppliers or service providers, to manage the provision of services to us.
Who Do We Share Personal Information With?
We may share your Personal Information with a range of third parties who assist us in carrying on our business including:
To facilitate the provision of services to you (including outsourcing the provision of our services to you via third party providers.)
Marketing, advertising and promotions.
Undertaking data monitoring, analysis and matching activities, monitoring trends in your preferences or transactions and the operation and maintenance of our website, online services or apps.
Displaying advertising or content (including personalised advertising) on or from third party platforms based on your Personal Information or preferences (e.g. Facebook, Instagram).
Assisting in investigating and preventing any potential, suspected or actual breaches of law, fraudulent activities or other misconduct.
We may also share your Personal Information with other parties, including:
Credit reporting agencies and credit providers, to assist in assessing any applications for a credit account or to conduct data analysis.
Law enforcement agencies, government agencies or other third parties, where required under or permitted by law.
Parties providing administrative and operational services to us in connection with our business, including financial institutions, security services providers, market research or feedback collection companies, payment processers and collectors, mailing houses and card manufacturers and those bodies’ service providers.
Professional advisers such as lawyers, auditors and accountants.
Other persons disclosed to you at the time the Personal Information is collected.
Do We Share Personal Information Overseas?
Where we share your Personal Information with third parties outside of Australia, those parties are required to take appropriate measures to protect your information and ensure the sharing is in accordance with applicable law.
How Do We Protect Personal Information?
Your Personal Information may be stored by us in various forms including both electronic and hardcopy sometimes with the assistance of data storage service providers. We have put in place a range of security measures to protect the Personal Information under our control from misuse, interference, loss, unauthorised access, modification or disclosure.
How Can You access or correct Personal Information?
You may request access to, and correction of, your Personal Information held by us by contacting us on info@multiculturalconsulting.com.au. You will need to verify your identity when requesting access to, or correction of, your Personal Information so that we can ensure your Personal Information is disclosed only to you.
How can you ask questions or make a complaint
You can direct any questions or complaints about this Privacy Policy to info@multiculturalconsulting.com.au. We’d like the
chance to resolve any complaints you have. However, after you have contacted us and if you are not satisfied with the
outcome, or if we don’t respond to you within 30 days of you making the complaint, then you may, contact the Office of the
Australian Information Commissioner
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992