Title:  HQ Community Engagement Officer

Location:  Melbourne, AU

About you

You will be a customer service professional who is highly focused and passionate about contributing to the delivery of public infrastructure, working within a high-performing project team to drive exceptional outcomes.

If you are looking to step up in your career, this might be just the right opportunity for you!

Key Accountabilities

1.  Provide higher level of technical knowledge in relation to tunnel and stations works package and escalate within us where appropriate.

2.  As part of a team, deliver accurate and high-quality project information to members of the public by maintaining a welcoming and professional manner, acknowledging all visitors, respecting diversity and responding promptly to enquiries.

3.  Maintain accurate knowledge and understanding of RPV’s projects through regular training.

4.  Attend to each enquiry by taking a helpful approach, establishing the purpose of the visit, assessing the information required and providing the appropriate response.

5.  Build and maintain effective working relationships, liaising efficiently and professionally with the HQ team and broader project team (as required).

6.  Assist the HQ team to deliver our Community and Schools education program. Planning assistance and presenting to groups of people will be required (including outdoor walks).

7.  Assist the HQ Supervisor with some administrative functions.

8. Utilise a vast range of information and communication technology including iPads and computers.

9. Operate as an effective team member and role model behaviours for Information Officers. Assist with maintaining current package knowledge by producing training material and delivering briefings to Information Officers. 

10. Keep accurate and complete records of work activities via electronic record keeping system, including visitor contact information and referrals.

11.  Act as coordinator from time to time, in the absence of existing HQ coordinators.

Key Selection Criteria

1. Ability to consider, analyse and problem solve visitor enquiries by evaluating information and developing practical responses and solutions.

2. Strong interpersonal and communication (written and verbal) skills and ability to convey complex information to a broad range of people.

3. Good time-management and organisational skills, flexibility and ability to balance priorities in a fast paced, team environment.

4. Ability to use professional judgement and theoretical knowledge to achieve agreed outcomes in moderately complex work situations.

5.  Willing to take initiative with an enthusiasm for new challenges and responsibilities.

6.  Ability to present confidently to community and school groups.

7.  Natural curiosity and the confidence to engage with a variety of individuals.
 

We’re a diverse, flexible and inclusive organisation. We enable and empower our people and are committed to equal employment opportunities (EEO). We strive to remove barriers to help people join our team.

Consideration for these roles will be given to applicants that are able to demonstrate the relevant background and experience outlined.

Aboriginal and Torres Strait Islander people are encouraged to apply.