Category: Customer Service and Call Centre
Location: Melbourne
Employment Type: Full-time/Part-time

About the Role:
In this role, you will be the first point of contact for our customers, ensuring their needs are met and providing solutions to inquiries. This is a great opportunity for individuals passionate about helping others and delivering a memorable customer experience.

Key Responsibilities:

• Handle incoming calls, emails, and inquiries promptly and professionally.
• Resolve customer complaints and escalate issues as needed.
• Provide product and service information to customers.
• Process orders, returns, and refunds.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with team members to improve service delivery.
• Stay updated on company products, services, and policies.

Skills and Qualifications:

• Previous customer service experience is an advantage.
• Strong communication and problem-solving skills.
• Empathy and the ability to handle challenging situations calmly.
• Proficiency in using CRM and office software.
• Ability to multitask and manage time effectively.

What We Offer:

• A supportive team environment.
• Training and development opportunities.
• Flexible working arrangements.

How to Apply:

If you’re interested in any of the roles, simply send your resume to info@multiculturalconsulting.com.au , and our team will get in touch with you soon!